Crafted for the
Moments That Matter.
Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Shipping times can vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 3-5 business days, and standard shipping can take an additional 5-7 business days. We also offer expedited shipping options for those who need their custom night light sooner. Rest assured, we carefully package each item to ensure it arrives in perfect condition.
What if I receive a damaged product?
What if I receive a damaged product?
Your satisfaction is our top priority! If you receive a damaged product, please contact us within 48 hours of delivery with your order number and photos of the damage. We will gladly assist you with a replacement at no additional cost. We take great care in our packaging to prevent damage, but we understand that things can happen during transit.
Can I return or exchange my order?
Can I return or exchange my order?
Due to the personalized nature of our products, we typically do not accept returns or exchanges. However, if there is an error in the customization or an issue with the order, please reach out to us within 14 days of receipt so we can make it right. We believe in ensuring that every customer is happy with their purchase.
What materials are used in the night light?
What materials are used in the night light?
Our Custom Dog Photo Night Light is made from high-quality acrylic, which is both durable and visually appealing. The light base is crafted from beautiful wood, enhancing the elegance of the design. This combination not only provides a stunning aesthetic but ensures that your night light is a lasting tribute to your beloved pet.
How do I customize my night light?
How do I customize my night light?
Customizing your night light is simple! During the checkout process, you will find a section for order notes where you can provide your pet's photo and any special words or phrases you wish to include. Additionally, if you need assistance, you can always reach out to us through the chat window before or after placing your order. We want to ensure your night light is perfect!
How can I trust the quality of your products?
How can I trust the quality of your products?
We are committed to quality and customer satisfaction. Each night light is crafted with care and attention to detail, using premium materials that ensure durability. We also encourage our customers to leave feedback and reviews, allowing new buyers to see the experiences of others. Your trust is important to us, and we are here to answer any questions you may have before purchasing.

